This morning you woke up after another strong storm blew through and you sense something is wrong. As you walk to get your first cup of coffee, you hear a drip. Entering your kitchen, you notice a puddle of water on the floor and your ceiling is wet. You have a roof leak. Don’t panic. This is a common occurrence and one that can be fixed.
So what do you do next?
- You first need to contain the leak.
- Dry the area and get some type of catch pan underneath the leak. This prevents further damage and gives you time to figure out your next move.
- Go outside and inspect your roof.
- If this is your home, go ahead and take a walk around the house and see if you see anything unusual. Blown off shingles or loose flashing around a chimney are good indications of the source of your leak.
- If this is a business and you can’t get on the roof, that is understandable. Note where the leak is and be prepared to show our technicians the room that has water.
Is your roof under warranty?
If it is, you should have a copy of the warranty filed away. Most roof manufacturers require the owner to report the leak to directly to them first. The manufacturer then contacts the roofing contractor to come do the repair. This is an important step. Manufacturers are getting stricter on how they handle claims.
If your roof is not under warranty, or you are not sure, you can now move on to calling RD Herbert and Sons.
What should you expect when you call us?
Once we receive a leak call at the shop we will need some information from you. Prepare this prior to your call to make the process smoother.
- your contact information
- type and age of your roof
- the leak locations
- any restrictions on gaining access to the room where the leak occurred or to the roof.
We create a service ticket and add you into our rotation. We service the majority of our leaks on a first call, first serve basis. If you have an emergency, we will do our best expedite your ticket.
Where is the water coming from?
When people look up and there is a leak, the most common assumption is that the roof is the problem. However, the exterior of a building composed of multiple different systems all tied in together to form your building envelope. In addition to the roof you have walls, windows, floors, and the flashings that tie them all together. Because of this it can sometimes be difficult to pinpoint where a leak is coming from.
When we go to fix a leak we try to fix the most obvious things first. We fix the defects that we can see in and around the area of the leak. We do this to eliminate these areas as the source of the leak and to keep costs low to you. Most of the time, this solves your crisis and we are done. However, sometimes a leak is more complicated than it appears. It could be coming through brick, traveling from a defect 30 feet away, or even coming from a air conditioning unit. Because of this you need to be prepared to monitor that area the next couple times it rains. If it leaks again, we need to go into a more in depth investigation of your problem.
Ultimately we are here to help solve problems for our customers. Nothing makes us happier than a customer that is happy with our work. A roof leak can be a stressful situation. Make sure you follow the steps above and you will make it through just fine.